But, the drive won’t read properly after only THREE DAYS of operation now. Please help. I am running the latest firmware so maybe it’s fix for me. I’m sort of thinking that this new (annoying) “security” feature that W.D. However, you will most likely not be able to recover any corrupted files. Apparently the power button on the MyBook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the … When the update completed the Dashboard became alive. Laptop hard disks are used with the battery present in the laptop chassis. It sounds like the mybook internal power supply has failed. We found just 21 reported failures out of 358 Amazon reviews of the 4 TB model, or 6 percent. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. As the allow.conf file is in the \tmp folder I assume it’s included from another of Apache’s configuration files and it’s in the tmp folder because it’s re-written by some script when the network configuration changes. Thanks. Make sure that the My Book Duo firmware is the most recent, then move the HDDs in the replacement enclosure of the My Book Duo. It takes voltage from your walwart and coverts it to voltages the harddrive needs. do you have one reserved? Which dashboard? From the colour of the LED and the hard drive sounding busy I am assuming at the time I post this that the updatre is in progress. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses The page does not respond and times out. (Ps - Always keep plenty of candles and batteries on hand. Everything seemed fine, but then it happened again. After everything that you have tried, the best recommendation would be to contact a professional Data Recovery company to get the information out of the hard drive. The Dashboard isn’t mission critical, but it’m sure it’s trying to tell me something. No problem. decided to deliberately introduce, their explanation is to close off a security hole. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. I didn’t spill anything into, next to, or drop the WD MyBook 4 external hard drive. Indeed, on Friday, April 4, WD claimed that " Most My Cloud and My Book Live device owners are now connected. Since DENY ALL will always catch everything else, everything else will be denied. Now then…  I’ve had a similar problem but I rebooted my MBL before trying to do an update. Is it possible that the WD MyBook 4 external drive has gone into some kind of protective or sleep mode (a software issue) and if so, is there anything I can try to get it to power up? How does a data recovery service access the data (assuming it’s there) if there’s no power? 98 $16.99 $16.99 WD Drive Utilities only supports Windows 10/8.1/8/7. So now what? The stupid lights abruptly went out here in San Diego last Thursday. Hello, I have a 4TB Western Digital MyBook external Hard drive. But anyone who might know what to do about this situation, please respond. The Dashboard vanished on my MBL post-upgrade to current firmware after reboot BUT the MBL has it’s IP reserved on my router so it always gets the same IP address so the loss of access to the Dashboard ain’t the MBL getting a different IP. Page 1 of 2 - Recovering data from WD "My book" drive thats had a surge failure - posted in External Hardware: My WD My Book external HD had its power supply/controller board fried by a power … Are you runnign dhcp? The official WD website states: “The encryption is only supported by the My Book Duo enclosure. After the power was restored my MBL has been working fine except for the Dashboard. Have no idea what could have caused the power to stop, how to get it back on, and/or how to remove the data if the drive has no power. Still, after a reboot why did the Dashboard UI die after a reboot? The drive is probably good. Yes I did. It’s down on all the others. Then power it up and plug into your laptop. Please only respond if it’s constructive - not criticism. It takes voltage from your walwart and coverts it to voltages the harddrive needs. MY BOOK ESSENTIAL USER MANUAL ABOUT YOUR WD DRIVE – 1 About Your WD Drive Welcome to your My Book® Essential external hard drive, an elegant, high-capacity storage solution for all the chapters of your di gital life. If not…  Pass. Powered by Discourse, best viewed with JavaScript enabled, http://www.maxi-pedia.com/Order+allow+deny. WD My Book is an external hard drive used for backup and storage. Chances are your laptop will see it as a working external drive. I found it useful to remotly configure my NAS and now I can’t. EDIT: Luckily the update using updateFirmwareFromFile.sh worked and the Dashboard UI began working again under the current firmware. Bad power cable or data cable connection. WD My Book). I’d had a lot of discs lying around, so I wanted to consolidate it all into one, physical package. How do I either: get the data off the WD MyBook 4 ext drive if there’s no power? Does anyone know how to access the drive to check the power, starting with how to remove it from the case without causing any damage? All you may need is a new external enclosure. I’d hate to have this thing poop out on me. WD 8TB My Book Desktop External Hard Drive, USB 3.0 - WDBBGB0080HBK-NESN WD_Black 5TB P10-Game Drive, Portable External Hard Drive Compatible with -Playstation, Xbox, PC, & Mac - WDBA3A0050BBK-WESN WD 5TB My Passport Portable External Hard Drive, Black - … The WEB dashboard, or the PC WD dashboard? It’s a file named allow.conf in the /tmp folder. It’s down on all the others. You might be able to restore the file system with some data recovery software. 6 weeks old and the controller fails. introduced may be causing the bug where the Dashboard becomes inaccessible even from the local area network. I think that either some piece of hardware has stopped working OR some how a piece of software has shut the external drive down. It sounds like the mybook internal power supply has failed. How to remove WD5000h1q hard drive from case. Although no hard drive is immune from failure, the WD My Book has proven reliable. If it’s not fixed then the only thing I can think of is if the IP address changes on the MBL NAS then this file does not get altered so the Apache web server does what it’s told and denies access to all? Thought I would turn off all the services and then reboot my MBL. 12V AC Adapter Power Supply Compatible WD Western Digital My Book Essential External Hard Drive HDD Charger Cord-6.6 Ft 4.4 out of 5 stars 991 $10.98 $ 10 . Take apart the mybook and remove the harddrive. https://do0g.blogspot.com/2008/03/how-to-recover-from-failed-my The page does not respond and times out. Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Take apart the mybook and remove the harddrive. I don’t know if it matters but the PC was updating Windows security software - as well as transferring (backing up) files from the WD MyBook 4 external drive to a Seagate external drive. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. Luckily I had SSH enabled so managed to download the Debian upgrade archive from WD’s product support site and directly invoke the script that initiates an update from file. Now…  What is basename. Why I took interest in this thread was because on the previous firmware when I simply rebooted the NAS, the Dashboard became inaccessible. I’ve recently documented what I did in the official “latest firmware” thread/discussion on this here community forum. I’m keeping the SSH session open during the update in-case closing the interactive sessions also terminates the update. After the power was restored my MBL has been working fine except for the Dashboard. The IP is allocated dynamically but the IP is reserved on the router so the IP stays the same. It looks like it’s correct, but puzzling to understand. I haven’t found the reset button yet, but I did try the old  “unblug power - count to 20-mississippi-power on” method of resetting. Why did it fail to execute? Hopefully you have SSH access enabled. History. Guidance for My Book 2TB External Disk Failure Issue. Why would a simple reboot kill the Dashboard UI? AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 174 Dunno then. I’m already kicking myself and don’t need others to make me feel worse. And then later I attempted to reinstall from the disk. Unsupported hard drives. to the original poster, maybe your router picked a different IP for the MBl on power up? It’s another issue (I would call it a bug) that W.D. If I read this right the deny rule is actioned before the allow rule and whatever is reading this file never gets to the allow rule. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive, you have to select the drive letter. In fact it was in the process of transferring files when it suddenly disappeared from the HP Envy PC (Windows 8.1) it was attached to. Thanks for all of your help and suggestions. I cannot get it to turn on. Mind, you, I did spot something that might be part of the cause of the Dashboard dissapearing within the MBL…. Powered by Discourse, best viewed with JavaScript enabled. Most of the disks in my setup show a temperature of 35-45 degrees Celsius. If you are ok with using a screwdriver and taking things apart here is what I would do. No power cord? I have tried plugging it into different ports, different power plugs (both in wall and power strip) and on different computers. And thank God for my battery powered radio. Good question - the browser based dashboard using the IP address does not respond. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. No joy. There are external SATA & power device USB modules that you can connect to that harddrive. The stupid lights abruptly went out here in San Diego last Thursday. If you do not have a remote connection to … After connecting the drive to a Windows computer, if the computer does not detect it, then you cannot access the drive data. Sounds like the power supply has failed. Our latest edition features visual, easy-to-use, automatic, continuous backup software and drive lock security protection. will deny Everything except from 172.16.x.x. WD has a few that you can look at  here. This also includes external hard disks that come with their own power supply - typically the large external enclosures (e.g. Maybe it needs to go back to Western Digital if the reset button does not work. As soon as I saw the error message about the failed file transfer I checked to find the drive no longer listed on MyComputer. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my power … There have been some users also that they have opened the drive to get the information out, however some of them have seen that the drive inside of the My Book is encrypted. I’ve recently purchased a WD Mybook external hard drive to back up all of my physical media with. My Book 4 Power Failure - how can I get the data if there's no power. Since then, no power no matter what I’ve tried. Explanation at: http://www.maxi-pedia.com/Order+allow+deny. Physical damage of WD … Beginning today, it stopped powering on. Pass… I’ll try not reboot my MBL incase that kills the Dashboard again. On reboot the Dashboard UI is not accessible. If the USB connector or power supply connector fails and encryption is enabled, your best option may be to repair the USB connector on the enclosure/board. However this time when I tried to remove and reattach the USB cable, nothing happened - which was when I noticed that there was no light on the front of the MyBook 4 external drive! ), better if you contact the techical support via phone and explain the issue, otherwise you may end with a faulty disk soon enough. Thanks, good to know. My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; … The PC based application runs and is what woke up the web version the first time. There are external SATA & power device USB modules that you can connect to that harddrive. Then power it up and plug into your laptop. Here’s what I’ve already tried: 1.took the WD MyBook 4 AC adapter and plugged it into a Seagate external drive - the Seagate powered up, so it seems that the AC adapter is ok. tried using the Seagate’s AC adapter (don’t have another WD ext drive) with the WD MyBook 4 drive - still no power, tried changing USB 3.0 cables with one I know works with the Seagate drive - no power to WD MyBook 4 drive, tried plugging WD MyBook 4 into a different laptop - still no power. 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