Visit the Chinese Embassy in Canada for a list of state-approved clinics for COVID-19 and antibody test sites. Air Canada rigorously follows the relevant guidance of all health authorities and follows best demonstrated practices in the prevention and handling of communicable diseases in the air travel industry. Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. "Air Canada has advocated for the adoption of rational, science-based measures in Canada relating to COVID-19, to allow for the prudent easing of travel restrictions and the mandatory 14-day quarantine, thereby striking a better balance for travellers and for the Canadian economy without adversely impacting public health. Temperature checks are conducted using safe, non-contact, infrared devices which have been approved by many health authorities as well as Air Canada's Chief Medical Officer. For flights over 2 hours, bar service will include bottled water, Lavazza coffee and black tea, a limited range of soft drinks (Coke, Diet Coke, Ginger Ale), and individual sized bottles of red or white wine. If you take a test at a testing facility that has not been approved or did not undergo a test, you will be required to quarantine *Manulife COVID-19 Emergency Medical and Quarantine Insurance is underwritten by The Manufacturer's Life Insurance Company (Manulife). If customers are found to have an elevated temperature (38.0 C and above – except for flights to Shanghai which has a temperature threshold of 37.3 C and above), Air Canada Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. Mobildienste von Air Canada in Selbstbedienung, Zum Reiseantritt benötigte Reisedokumente, Beschleunigte Sicherheitskontrolle mit TSA Pre✓™, Beförderungsklassen und Mahlzeiten an Bord, Air The seats are larger than the standard . Your COVID-19 PCR test must have been conducted within 72 hours of the scheduled departure time of your direct flight to Canada. in Alberta. We apologize for any inconvenience. I want to change or cancel my Flight Pass credit booking OR place my unlimited Flight Pass on hold. Pre-packaged cold meal boxes, which include a hot casserole, will be distributed on all flights over 2 hours. Get set to plan your next trip with our new biosafety measures and our upcoming onboard service enhancements. Although it is highly recommended, it is not mandatory that travelers have their valid negative test result reporting form uploaded to Hawaii's online portal prior to departure so long as they have a paper copy Do I qualify for Hawaii's Safe Travels quarantine exemption program? Check in from your computer and print your boarding pass. Hot towel service. Face coverings with exhalation valves or vents, bandanas, neck gaiters and face shields are not permitted. Ontario's chief medical officer of health dashed expectations that southern Ontario kids could return to class this Monday by delaying in … An economy is its people. To view a list of flights, please click HERE. Presenting a negative COVID-19 Travellers are advised that there may be processing delays should they choose to be tested on arrival in France. Can I be infected by the air in the aircraft if an infected passenger is onboard? If you are experiencing problems, please try our, For select journeys, print bag tags and check your bags simply by scanning your boarding pass at our, Touch-free check-in at select airports includes our seamless, For your safety, all customers are required to wear protective, For your safety, we're asking all customers to wear protective, When an aircraft overnights, we sanitize the, We use a disinfectant in the regular cleaning of our. 4We're rigorously grooming all headrest covers. Initial voluntary testing will be done at the airport, and you will then proceed to your place of quarantine as if you were fulfilling the current 14-day quarantine. Shortly after boarding, Customer Care Kits will be distributed, containing a mask, hand sanitizer, water bottle, a headset and a snack. Travellers making use of this exemption will also be subject to other measures as deemed suitable by a Public Health Quarantine Officer. 8Showers remain closed until further notice. 8Customer flow is managed via arrowed floor decals. is accepted as an acceptable face covering. We have you covered. To avoid high call wait times, click here for the steps on how to cancel an existing Flight Pass credit booking. During flight, our Flight Deck Air Canada updates coronavirus travel safety protocols and becomes first airline in North America to require temperature checks from all passengers. 65% bonus Aeroplan points. Q: For travel to Hawaii, can I get tested somewhere other than an approved Testing Entity? Even though COVID-19 testing is an internationally accepted risk-mitigation strategy, there are no plans to adjust the current 14-day quarantine rule nor eliminate the temperature checks airlines are required to perform on passengers wishing to travel to Canada. here. Due to privacy laws, the names cannot be disclosed to anyone other than the public health authority. Do I qualify for Hawaii's Safe Travels quarantine exemption program? If you booked directly with Air Canada and you need to your safety. Booking can be changed or cancelled up to 2 hours prior to departure. more details on how to submit. Due What options do I have if I wish to have additional space onboard? If a passenger must leave the sterile transit area in order Is the time related to when I get the test or when my results are provided? During flight, our Flight Deck crew Q: For travel to Hawaii, can I get tested somewhere other than an approved Testing Entity? With flexible and expanded booking options and Air Canada CleanCare+, when you're ready to take off, we are too. Q: What happens if I test positive or my results are indeterminate? A: Passengers must make necessary arrangements to get tested at an approved Testing Entity 72 hours prior to the final flight of departure. submit contact and quarantine plan information through the ArriveCAN app or website. The card swiper will be disinfected after each use. You can now convert your previously cancelled booking (for original travel between March 1, 2020 and February 28, 2022) to an Air Canada device. Alongside the almost 360,000 killed by the coronavirus in the U.S., there are millions more whose lives have been upended by the pandemic’s economic shock. All passengers who are not compliant with the face covering requirements will be reported to Transport Canada, which could Here is what they promise: ... Covid-19 Coronavirus Information for Air Travel ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++ ++++ TIPS - PLANNING YOUR FLIGHTS +++++ Buy now or later? Features. Learn more. Cases of transmission of communicable diseases on aircraft are very rare. MONTREAL - Canada will require air travelers aged 5 and up to test negative for COVID-19 before arrival, starting Jan. 7, Transport Minister Marc Garneau said on Thursday, as the country tightens travel restrictions amid soaring cases of the coronavirus. Pre-packaged meal boxes, which include a hot casserole, will be distributed on all flights over 2 hours. As a result, we can only offer take-out bags at the moment. to travel. Canada Emergency Business Account (CEBA) interest-free loans. We are transparent about flights which are booked closer to capacity in Economy Class. During flight, our Flight Deck crew 4All of our employees wear face coverings, with other optional PPE items available such as gloves. 12We'll ask you a few health questions before you board to make sure you're safe to fly. Look for signs for TouchFree Bag Check where available. Our lounge is divided into separate sections to facilitate these additional cleaning procedures, including Showers remain closed until further notice. device. or to Aeroplan points with an additional 65% bonus Aeroplan points. No change fee will apply. Outbound cabin service was A1 but the return flight staff service was sub standard. For the Medical Certificate, please click We flew Air Canada Premium Economy in November from Toronto to Vancouver. Canada aircraft. Your COVID-19 PCR test must have been conducted within 72 hours of the scheduled departure time of your direct flight to Canada. Terms and conditions apply. We have implemented highly flexible and expanded booking options. If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires, A cold, mid-flight snack will be served in disposable packaging on select flights**. For the safety of our customers and crew, it is crucial to comply with any applicable face covering requirements. In its latest quarterly earnings, Air Canada reported a net loss of $1.752 billion. high call wait times, click here for the steps on how to change an existing Flight Pass Air Canada's additional measures such as pre-flight screening questionnaires, temperature monitoring and mandatory face coverings are also seen to be effective. Around-the-world (RTW) tickets; Skipping Flights … Cases of transmission of communicable diseases on aircraft are very rare. The Government of Canada is taking strong, immediate and effective action to protect Canadians and our economy from the impacts of the global COVID-19 pandemic. refunded as per the fare rules; a cancellation fee may still apply. also can directly contact medical authorities who can advise in real time. The Government of Canada has published testing entities for many countries. For example, on their Boeing 777-300, seats are 20 inches wide. While on board, customers are further required to wear their face covering at all times except to eat and drink or, in case of an in-flight emergency should the oxygen masks be deployed, or when, in the judgment of the 2Face masks are mandatory for customers and employees, 3All high-touch areas are thoroughly cleaned with a hospital-grade disinfectant throughout the day. Some of our lounges may be temporarily closed.and some check-in areas or terminals may have been temporarily relocated. Customer flow is managed via arrowed floor decals. Q4: What types of COVID-19 tests are accepted? Q11: I have a negative COVID-19 PCR test. Weist auf eine externe Site hin, die möglicherweise nicht den Zugänglichkeitsrichtlinien entspricht. In addition, customers can select from cold meal options, pre-packaged and sealed in our convenient meal snack bag. A: No. Do you have a remaining ticket value from a previously cancelled booking? We have you covered. Learn more about what The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. order to adjust your booking. test result is a requirement for entry for all travellers to France, so Air Canada customers can travel with confidence and peace of mind with this initiative starting December 15th. For those in Air Canada Signature Class, a pillow, duvet, and mattress cover, packaged together in a plastic bag, will be waiting at every seat. Testing at Montreal-Trudeau International Airport will be available for a fee by reservation for all passengers eligible to travel to France. To learn more please A: Yes, you will still be required to complete the mandatory 14-day quarantine upon entry into Canada unless otherwise exempt. On September 8, DL resumed operation from New York to Rome with a flight operated three times a week. • Shortly after boarding, you will receive a Customer Care Kit containing a mask, hand sanitizer, water bottle, a headset and a snack. Kein Problem! To help make your journey as smooth as possible and to avoid potential government enforcement action for non-compliance with these requirements, please make sure you are aware of the relevant travel restrictions before you Extra precautions will be taken at the airport: To further prepare for your airport experience, we recommend checking with your departure airport for any additional precautions or updates specific to their location, that could improve your travel experience. *The list above is provided for reference purposes only and does not constitute an endorsement or an approval by Air Canada of any of the services, information or opinions of the testing providers. fly. Covid-19 pandemic travel bans have decimated the travel industry. This temporary exemption for passengers is restricted to flights destined to Toronto Pearson International Airport, and is subject to daily volume limits. For specific questions related to the implementation of the government policy, please contact the government or Canadian Consular Services. Canada aircraft. Simply check-in online, select the exact number of checked bags, and pay any applicable fees, to get your boarding pass in advance. installment payments will also be put on hold and resumed once your Flight Pass is reactivated. Is the time related to when I get the test or when my results are provided? Note that we are also temporarily suspending the selling of new Maple Leaf Club memberships. or cancel your booking by visiting Manage My Booking You may also cancel your Aeroplan flight reward by We apologize for any inconvenience. Due The Hawaii's quarantine exemption program for Air Canada passengers starts on December 17th. Your safety is our top priority. Air Canada is Canada's largest airline together with its regional partners operating as Air Canada Express. Terms and conditions apply. Q: What happens if I am still waiting for my negative COVID-19 test results from the Testing Entity before departure to Hawaii? For the safety and well-being of our customers and employees, we require all customers to wear cloth coverings or masks over their mouth and nose while at check-in, during the boarding process and during flight on all Air to change terminals, and therefore must enter Canada and be processed by CBSA, they are not considered an exempt transit passenger and will require a pre-departure test before their flight to Canada. A pre-packaged pillow and blanket will be provided on your seat. You can automatically print your bag tags without contact. Transport Canada has provided extensive guidance on safety measures that should be implemented at all stages of a traveller’s journey to reduce the risk of spreading COVID-19. For instance, Cathay Pacific was easily worth it. Canadians If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Q7: What happens if I can’t get a test or am still waiting for my test results? Comfortable, exceptional meals served on China crockery and stainless steel cutlery, with wine glasses and China cups. 5For the safety of everyone, our check-in kiosks are regularly cleaned. A dedicated washroom attendant will be on duty, responsible for disinfecting and sanitizing facilities after use. For sanitary reasons, the bag used to package these Care Kit items also doubles as a trash bag to dispose any personal items. Pre-packaged cold meal boxes, which include a hot casserole, will be distributed on all flights over 2 hours. completed by travellers. Canadians in possession of a valid negative COVID-19 test result from an approved testing entity may not be subject to the state's 10-day quarantine program. Please follow local public health protocols. Q: Where do I find more details on Hawaii's Safe Travel Program? Q11: I have a negative COVID-19 PCR test. credit booking. Meals can be ordered and delivered to your table by accessing the new. For international and other numbers, visit www.aircanada.com/othernumbers. The federal government wants air travellers to prove they've tested negative for COVID-19 before they can enter Canada. A: Learn more about Hawaii's enhanced entry program for Canadians and see how you may qualify by visiting the State of Hawaii's website: https://Hawaiicovid19.com/travel/getting-to-Hawaii/. Q3: Does my COVID-19 test result need to be paper or electronic? Get set to plan your next trip with our new biosafety measures and our upcoming onboard service enhancements. Customers will need to wear their face covering at the gate, where they will be required to lower it for identification purposes on photo IDs, as required by Canadian regulations. If determined necessary, health authorities will meet the aircraft to assess and follow up as required. Governments across the country are spending unprecedented amounts in response to the pandemic, but they're only making up a fraction of the damage COVID-19 is doing to the Canadian economy. Q: I have my valid negative test result reporting form but I have not registered with the State of Hawaii before my departure. Premium Economy is presently available only on select Air Canada routes from Montreal (YUL), Toronto (YYZ) and Vancouver (YVR), to destinations that include London-Heathrow (LHR), Paris (CDG), Hong Kong (HKK), Tokyo-Narita (NRT). Some international destinations require a negative COVID-19 PCR test result prior to departure. electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. 8Customer flow is managed via arrowed floor decals. 1Hand sanitizer dispensers are positioned strategically throughout lounge. We also require all customer-facing employees to use Personal Protective Equipment such as face guards, masks and gloves, and all employees have access to hand sanitizer. The temperature infrared reading devices are tested daily to ensure they are accurate, and batteries are replaced regularly. Travel will not be permitted, and Air Canada's Flexible Booking policy will During flight, our Flight Deck For your enjoyment, all reading materials (over 7,000 magazines and newspapers) will be available digitally via PressReader on your smartphone or tablet. For original travel between March 1, 2020 and February 28, 2022. The health authorities take responsibility for contacting passengers directly and advising them of the situation. *The list above is provided for reference purposes only and does not constitute an endorsement or an approval by Air Canada of any of the services, information, or opinions of the testing providers. The newly created Department of Transport under Minister C. D. Howe desired an airline under government control to link cities on the Atlantic coast to those on the Pacific coast. No. Q8: What happens if I test positive or my results are indeterminate? Due to privacy laws, the names cannot be disclosed to anyone other than the public health authority. We recommend you visit travel.gc.ca for official updates from the Government of Canada. The COVID-19 pandemic has profoundly impacted the operations of air carriers, airports and air navigation service providers (ANSPs). If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. You can then make a new booking. Note that you may need another negative COVID-19 test for your return journey if the departure of your return trip exceeds 72h from the time your test was taken. Temperature checks are conducted using safe, non-contact, infrared devices which have been approved by many health authorities as well as Air Canada's Chief Medical Officer. Your flight to Canada departs from one of the recognised countries identified by the Government of Canada as a country where PCR testing is deemed unavailable, you may still travel however upon landing in Canada you will be required While on board, customers are further required to wear their face covering at all times except to eat and drink or, in case of an in-flight emergency should the oxygen masks be deployed, or when, in the judgment of the Q: I have a flight from Canada to Hawaii that connects through the U.S as of December 17th. For the Medical Certificate, please click As a means of contact tracing, a record is kept of all lounge visitors for 30 days. Can I be infected by the air in the aircraft if an infected passenger is onboard? an exhalation valve or vent, or made with mesh or lace fabric, a neck gaiter, a bandana, or a plastic face shield/covering have been deemed ineffective in the protection against COVID-19 according to requirements outlined by If A: The following test types are considered acceptable by Transport Canada: Please note a Rapid Antigen COVID-19 test will not be accepted. We have additionally strengthened our industry-leading cabin grooming standards with the introduction of electrostatic spraying of cabin interiors. 7A dedicated washroom attendant is on duty, responsible to disinfect and sanitize facilities America & North America negative. And technologies as they become available to further enhance safety: what happens if I test or. Test are responsible for their testing costs and follow up as required lounge. Directly and advising them of the COVID-19 PCR test must be issued on or before 28. 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